File a REFUND REQUEST

Filing a refund request is quick and easy.

 
 
 

learn HOW TO FILE

 

  • To expedite the process for faster approval and payment, please visit our Help Center and familiarize yourself with our FAQ.

  • For more information about the filing process, please visit our Help Center and review the detailed steps in the ‘How To File A Refund Request’ section.

 
 

Once you have gathered and prepared the required supporting documentation, you are ready to file your refund request.

 
 

READY TO FILE A REQUEST

Please click the appropriate Refund Request Form link below:

 
 
 
 
 
 
 

NEED HELP FILING?

U.S. / INTERNATIONAL CUSTOMERS:

Email help@fanshield.com
To receive a magic link to access your coverage, click here

 
 

CANADIAN CUSTOMERS (except Quebec):

For further assistance, kindly refer to the confirmation email previously sent to you.
Should you require access to your coverage, click here for a magic link.

For information on the complaint-handling process for all claims inquiries or submissions involving Technology Insurance Company, Inc., Canadian Branch, please click here: Complaint-handling process search tool - Canada.ca (fcac-acfc.gc.ca)

 

OUR PROMISE

We understand that you would much rather be at your event than filing a refund request with us. That being said, we promise to treat you the way we’d expect to be treated, while processing all requests fairly and by the exact Terms & Conditions in your policy. We pride ourselves in approving 100% of all valid refund requests and getting your money back to you quickly, so you can move on.

IMportant info

You should know who you are buying your policies from because, unfortunately, there are a lot of copycats out there who have not gone through the process of being licensed in the United States. We’d like you to know that we follow all the rules of the appropriate Departments of Insurance, so we can protect you as a consumer. If you would like to view our license info, please contact us.

Terms, Conditions, and Coverage my vary by country, state, event, underwriter and other factors. Please refer to your original confirmation email for a link to the Terms & Conditions of your specific plan.